We want our services, locations and information products to be easy to use by as many people as possible. You can find out about the Tribunal's main accessibility services and supports below.

National Relay Service

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty you can use the National Relay Service (NRS) to help you contact us by:

1. choosing an NRS number or link on their website
2. giving the NRS our phone number: 1800 228 333.

All our premises are wheelchair accessible and have accessible bathrooms.  

We have portable hearing loop systems in all our locations.  

You may be able to join Tribunal hearings and other case events by phone or video link instead of going in person. Please contact us to discuss your needs or give us this information when you apply for a review.

We can help you in your language by:

• arranging and paying for an interpreter for hearings and other case events
• providing translated information
• speaking with you through an interpreter.

We aim to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 of the World Wide Web Consortium (W3C) on this website. This means you can use screen readers, voice recognition or other assistive technology.

This website also meets Australian Government requirements. We will make changes in future, based on your feedback and as we work towards meeting WCAG 2.2 requirements. 

Other file types

Some content on this site, like speeches, forms and translated fact sheets, is available as PDF and Microsoft Excel files. Links to these documents include the file type and size.

You will need a PDF reader to view PDF content. A list of free PDF readers is available on Wikipedia.

Auslan and captions on videos

The videos on this website have captions and Auslan interpreting. 

Listen to our website

You can listen to the information on this website by clicking the 'Listen' button on the right side of your screen.

If you use a larger screen like a desktop computer, you can highlight any words and clicking the 'Listen' option to listen to them.

We have set out how we will support applicants in our Commitment to Accessibility and Inclusion [PDF, <1 MB]. This is an important first step in creating our Accessibility and Inclusion Framework.