We welcome your feedback, whether it is about your case or about the Tribunal in general. It helps us understand what is working well and where we need to improve.

The difference between feedback and a complaint is that feedback does not always require a response. If you send us feedback but do not ask for a response or a particular outcome, we will consider the feedback but may not necessarily respond to you.

Our Protocol for complaints explains which topics you can make a complaint about, such as the Tribunal's service and the conduct of Tribunal staff. Our staff are required to uphold the Australian Public Service values and the Australian Public Service Code of Conduct.

You can make a complaint about the general services our staff provide relating to your case. 

Our members (non-judicial) must abide by the Tribunal's Member code of conduct.

You can make a complaint about how a non-judicial member has acted in relation to the Member code of conduct. 

Important information

You cannot complain to us about a Tribunal member’s decision, or the basis for their decision, in your case. If you or your representative think the decision is wrong, you may have a right to apply for a further review, or to appeal to a court. The letter you received with your decision will tell you about your rights to appeal or further review.

The best way to make a complaint is in writing using the form below.

Our Protocol for complaints explains how to make a complaint and how we will handle your complaint. If you can't make a complaint in writing, our protocol explains other ways you can make a complaint.

We suggest reading our service charter before you make a complaint. Our service charter sets out our commitment to our users.